Refund Policy Eebeel

Refund and Replacement Policy  

At eebeel.com, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, which is why we have a simple and customer-friendly 7-Day Replacement Policy. Please read the details below to understand how it works. 

7-Day Replacement Policy 

We have a 7-Day Replacement Guarantee from the date your order is delivered. If you receive a product that is damaged, defective, or incorrect, you are eligible for a replacement. 

Conditions for Replacement: 

*   The item must be unused and in the same original condition as received. 

*   It must be in the original packaging with all tags and accessories intact. 

*   Proof of purchase (order number or confirmation email) is required. 

*   This policy applies to all products sold on eebeel.com, including our USB rechargeable mini grinders and other small appliances. 

Process for Requesting a Replacement 

To start a return or exchange, please follow these simple steps: 

1.  Contact Us Immediately: Within 3 days of delivery, reach out to our customer support team on WhatsApp (as featured on our website) or via email. 

2.  Provide Details: Share your order number, a clear photo or video of the damaged/defective item, and a brief description of the issue. 

3.  Return Approval: Our team will verify the issue and guide you on the next steps for returning the item. 

4.  Ship the Item: You will need to send the product back to the address provided by our support team. Once we receive and inspect the returned item, we will ship the replacement to you immediately. 

    *   Note: For verified damage or our error, we may cover the return shipping cost or provide a prepaid label. 

Non-Refundable/Returnable Items 

Please note that replacements are not applicable for the following scenarios: 

*   Items returned after the 7-day period. 

*   Products that have been used, washed, or are not in their original condition. 

*   Damage caused by normal wear and tear, misuse, or neglect. 

*   Items without the original packaging and accessories. 

Refunds 

Currently, eebeel.com primarily operates on a replacement basis. As we offer Cash on Delivery as a secure payment method, we do not issue monetary refunds directly. Your satisfaction is guaranteed through a product replacement of the same value. 

Exchanges 

If you wish to exchange a product for a different variant (e.g., a different model or color) and it is in brand-new, unused condition, please contact us within 7 days. This will be treated as a return of the original item and a new purchase for the replacement item. Additional charges may apply. 

Shipping 

When returning an item, you (the customer) are generally responsible for the shipping cost of returning the product, unless the return is due to our error (e.g., you received an incorrect or defective item). 

Contact Us for Returns and Support 

For any queries regarding your order, replacement, or our policy, our team is here to help. We pride ourselves on being trusted by customers across Pakistan with fast support. 

*   WhatsApp Support: +92 339 0145838 

*   Response Time: We aim to respond to all queries within 24 hours on business days.